What it does
- Every channel
- Email, WhatsApp and the client portal open tickets on the right customer.
- SLAs
- First-response and resolution targets within business hours, with breach alerts.
- Satisfaction
- A short survey when a ticket is solved.
Switched on from the start for
Any other workspace on a qualifying plan can switch it on in Settings.
More in talk to customers
WhatsApp, SMS, newsletters, social posts, a service desk and a portal of their own.
WhatsApp and SMS inbox
A shared WhatsApp and SMS inbox linked to your customers, with templates, invoice and appointment reminders, quiet hours and opt-outs.Email marketing
Newsletters and campaigns to customers who opted in, with audiences from your customer data, double opt-in, unsubscribe handling and open and click results.Social media scheduling
Plan, approve and publish posts to Facebook, Instagram, LinkedIn, TikTok and more from one calendar, with results per post.Client portal and intake
A branded portal where clients see quotes, invoices, jobs and bookings and upload documents, plus intake forms and consent with sensitive answers encrypted.
Try every feature free for 7 days
No card needed. Pick your kind of business and Workpool switches on the tools it needs. After the trial you stay on the free Starter plan unless you choose a paid one.